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Delight your customers with personalized conversations

The modern messaging platform built for teams to engage prospects and customers at scale - on the website, mobile app,

in-product, and social channels.

Freshdesk Messaging is a leader in the Live Chat Software segment

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Simplifying work for teams enabling them to collaborate better with richer context and easy-to-use UI

Real-time Dashboard

Get a real-time overview on team performance. Identify workload and roadblocks and allocate resources accordingly.

In-messenger FAQs

Free up your team's bandwidth by deflecting common or repetitive questions from customers, allowing agents to solve for more complex problems.

Canned Responses

Canned Responses can be accessed and sent by team members as part of their conversations, thus optimizing response time and boosting productivity.

Message Channels

Create topic based 'Message Channels' for better context, helping agents and customers. Set up channels like - Support, Billing, Refunds, Delivery, etc which are relevant to your business.

Priority Inbox

Priority Inbox helps you sort messages by First Response Due, Response Due and No Response Due.

Agent Mobile App

Reach out to your users proactively even when you are away from your desk or on the move using Freshdesk messaging mobile app. 

Real-time Dashboard

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Using intelligent chatbots, powerful automation to reduce repetitive tasks, allowing teams to focus on more impactful work

In-app Messages

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In-app Messages

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Assignment Rules

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Assignment Rules

Assignment Rules

Triggered Messages

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Triggered Messages

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AI-powered Chatbot

AI-powered Chatbot

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IntelliAssign

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IntelliAssign

In-app Messages

In-app Messages help you -

Onboard new users, educating them about your product.

Make announcements about updates and launches, by creating user segments.

Encourage users in product adoption, based on how active they are.

Listen to your customers by getting product feedback based on activity.

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Advanced routing and assignment rules

Auto-assign conversations to team members based on predefined rules, filters and keywords.

Create advanced rules based on user properties, time of the day, message keywords, and map team members or groups to it

Build your own custom workflow using different filters. For example, You can configure rules to route sales related queries coming from UK to your UK sales team.

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Triggered Messages

Drive visitors to sign up for your product, check out items added to the cart, subscribe to your newsletter, and more.

Triggered Messages based on the user location, user attributes, ongoing offers, and more.

Example:  If a customer has added a coffee maker valued more than 100 dollars, proactively reach out with a same-day delivery offer, nudging him/her to complete
payment.

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AI-powered chatbot powering engagement across the customer lifecycle — from visits to loyalty

Intelligence that understands intent and then sends a precise response, triggers a goal-based conversation flow, or lets humans engage when needed.

Chatbot for Marketing and Sales

Create goal-based bot conversational flows that can lead to conversations without any coding required.

Add custom inputs that can qualify your lead

Perform actions like routing to a team member or creating a ticket/lead in Freshdesk and Freshsales

Trigger calendar, CRM, and payment apps (coming soon) inside the chat

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In-app Messages

In-app Messages help you -

Onboard new users, educating them about your product.

Make announcements about updates and launches, by creating user segments.

Encourage users in product adoption, based on how active they are.

Listen to your customers by getting product feedback based on activity.

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IntelliAssign (patent-pending)

No more cherry-picking. Relieve the supervisor of constantly having to worry about assigning conversations.

 Team members who are logged in, and active for IntelliAssign will be assigned conversations.

IntelliAssign auto-distributes conversations based on skill levels and conversation load within a group to your team members.

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Freshchat-Live_Chat-IntelliAssign
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Route chats without breaking a sweat

Automate time-consuming tasks like chat assignment using advanced Assignment Rules in Freshchat

Auto-assign/Auto-distribute conversations evenly to the right agents/groups based on granular level page and user properties

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Ace your customer engagement game with precision

Send targeted messages to your users, engage with them, based on their usage, behavior, and activity.

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Ace your customer engagement game with precision

Send targeted messages to your users, engage with them, based on their usage, behavior, and activity.

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Distribute conversations intelligently and evenly

With IntelliAssign you can avoid the hassle of cherry-picking conversations and manually assigning it to agents. You can automatically assign incoming messages to agents or groups (teams) by configuring their skill level and conversation limit.

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Send the right message at the right time, at scale

Target your visitors proactively and send personalized messages based on where they come from, who they are, and what they do on your website.

Connect with the tools you use to run your business

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Facebook Messenger + Freshchat Integration

Engage with customers reaching out to you via Facebook Messenger. Use Freshchat to manage conversations at scale.

Receive, manage and respond to customers across multiple Facebook pages from within your Freshchat Inbox

Map Facebook pages to specific team member groups

Get real-time insights on your Facebook Messenger conversations.

Facebook Messenger + Freshchat Integration

Engage with customers reaching out to you via Facebook Messenger. Use Freshchat to manage conversations at scale.

Receive, manage and respond to customers across multiple Facebook pages from within your Freshchat Inbox

Map Facebook pages to specific team member groups

Get real-time insights on your Facebook Messenger conversations.

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WhatsApp + Freshdesk MIntegration

Allow customers to reach your business via WhatsApp, a platform used by 1.5bn people. Use Freshchat to respond and manage those conversations at scale.

Allow customers to opt-in for your business to engage on their WhatsApp inbox

Connect to multiple WhatsApp Business accounts. Manage and respond to conversations from a single,  unified dashboard

Route conversations based on keywords, and user properties. Further, distribute conversations among agents based on their skill level and workload.

Get insights on all your WhatsApp conversations and reports by agent group

Powering over two million conversations for businesses of all sizes, but who’s counting..

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But don't just take our word for it. Here's what our customers have to say...

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“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”

Rajesh Magow

Co-Founder and CEO

MakeMyTrip

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Better customer experiences start with Freshdesk Messaging

Try Frehsdesk Messaging free for 30 days. Delight your customers wherever they are.

For more information about Freshdesk Messaging including a free consultation + demonstration, please Contact Us for full details.