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Customers now expect faster replies, personalized interactions,
and seamless conversations across channels
62%
of customers have used social
media for customer service
of customers pay more for a brand
because of customer support
78%
57%
of the customers think that excellent customer service is of utmost importance
With Freshdesk, you can…
Ticketing
Ensures that every ticket is prioritized, tracked and resolved quickly
Multi-Channel
Manage all your support conversations in one place
Productivity
Increase your team’s engagement and productivity
Reporting
Measure and track performance using reports
Self Service
Create a self-service experience that supports your brand
Security
Your customer’s data is critical. Protect it
Global Support
Scale your support for multiple products, timezones and languages.
Apps
Extend your support capabilities
Collaborate with your team using Freshdesk’s shared inbox and resolve issues smoothly
Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support
Collaborate with your team using Freshdesk’s shared inbox and resolve issues smoothly
Ticketing
Ensures that every ticket is prioritized, tracked and resolved quickly
Over 40,000 customers trust us
That's why customers choose Freshdesk
"User-friendly and great customer support!"
YaoWei
Representative of WORQ
“We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.”
Matthijs Lok
Marketing Manager Online
Pearson
Sign up for Freshdesk today
Start your 21-day free trial. No credit card required. No strings attached.
For more information about Freshdesk including a free consultation + demonstration, please Contact Us for full details.