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Customer support is everybody’s business.

With Freshdesk, your teams can work together to resolve customer issues faster.

Customers now expect faster replies, personalized interactions,

and seamless conversations across channels

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62%

of customers have used social
media for customer service

of customers pay more for a brand
because of customer support

78%

57%

of the customers think that excellent customer service is of utmost importance

With Freshdesk, you can…

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Ticketing

Ensures that every ticket is prioritized, tracked and resolved quickly

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Multi-Channel

Manage all your support conversations in one place

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Productivity

Increase your team’s engagement and productivity

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Reporting

Measure and track performance using reports

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Self Service

Create a self-service experience that supports your brand

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Security

Your customer’s data is critical. Protect it

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Global Support

Scale your support for multiple products, timezones and languages.

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Apps

Extend your support capabilities

Team Inbox
Team Inbox

Collaborate with your team using Freshdesk’s shared inbox and resolve issues smoothly

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Service Level Agreements
Service Level Agreements

Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support

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Team Inbox
Team Inbox

Collaborate with your team using Freshdesk’s shared inbox and resolve issues smoothly

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Ticketing

Ensures that every ticket is prioritized, tracked and resolved quickly

Over 40,000 customers trust us

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That's why customers choose Freshdesk

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"User-friendly and great customer support!"

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YaoWei

Representative of WORQ

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“We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.”

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Matthijs Lok

Marketing Manager Online

Pearson

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Sign up for Freshdesk today

Start your 21-day free trial. No credit card required. No strings attached.

For more information about Freshdesk including a free consultation + demonstration, please Contact Us for full details.