Over 150,000 customers trust us
That's why you chose Freshservice
Integration with productivity products; interaction channels for IT+ Business users
Configure at ease without any custom code
Get up and running quickly with a service desk tailored to meet your needs
Knowledge availability everywhere across devices
With Freshservice, you can...
Enable end-users to reach support via multiple channels such as email, self service portal, mobile app, phone, Freddy chatbot, feedback widgets, or walk-ups. Automatically log all emails as tickets.
Add child tickets
Provide smart resolutions to your end users
Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.
With an extensive record of information about all the assets in stock or in use within the organization, get visibility into all asset data and its history. Understand who owns the asset currently and its prior details, and make decisions about the asset’s stock replenishment based on availability or capacity.
Take complete control of all your IT and non-IT assets
A comprehensive range of asset management features lets you never lose track of an asset or forget to renew a contract again.
Create business rules and set up workflow automations - agent assignment, multistage approval workflows, unique to a service item
Prioritize requests and improve service delivery with SLAs that can be customized at a service item level.
Smart, hassle-free shopping experience
Streamline request management process with an intuitive catalog; Improve resolution time by automating approvals.
Root Cause Analysis
Provide a permanent fix to recurring issues with Freshservice problem management. Maintain a Known Error Database, KEDB to track known problems
Analyse, plan and deploy changes at ease
Problem, Change & Release Management
Minimize risk/impact; Smooth roll out of changes within the scheduled timeline
Manage your service desk on the move
Mobile exclusive features enhance usability, accessibility and improves response rate
Managing a ticket’s lifecycle made easier
Precious time can be saved and non-desk productivity can be improved significantly if an agent can easily manage a ticket 'on the go'. Through the Freshservice app an agent can get instant information about a ticket, quickly assign tickets that are unallocated or resolve a ticket while being liberated from the service desk.
What Clients Say About Us!
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
IT Service Director