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Uncomplicate IT Service Management

Freshservice is an uncomplicated IT Service Management solution packed with powerful automations and built for modern users

Over 150,000 customers trust us

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That's why you chose Freshservice

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Collaborate

Integration with productivity products; interaction channels for IT+ Business users

Easy Setup

Configure at ease  without any custom code

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Modern UI

Get up and running quickly with a service desk tailored to meet your needs

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Self-Service

Knowledge availability everywhere across devices

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With Freshservice, you can...

Multi-channel support

Enable end-users to reach support via multiple channels such as email, self service portal, mobile app, phone, Freddy chatbot, feedback widgets, or walk-ups. Automatically log all emails as tickets. 

Add child tickets

Agent collision

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Provide smart resolutions to your end users

Incident Management

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

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Inventory Management

With an extensive record of information about all the assets in stock or in use within the organization, get visibility into all asset data and its history. Understand who owns the asset currently and its prior details, and make decisions about the asset’s stock replenishment based on availability or capacity.

Take complete control of all your IT and non-IT assets

Asset Management

A comprehensive range of asset management features lets you never lose track of an asset or forget to renew a contract again.

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Service Request

Create business rules and set up workflow automations - agent assignment, multistage approval workflows, unique to a service item

Prioritize requests and improve service delivery with SLAs that can be customized at a service item level.

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Smart, hassle-free shopping experience

Service Catalog

Streamline request management process with an intuitive catalog; Improve resolution time by automating approvals.

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Root Cause Analysis

Provide a permanent fix to recurring issues with Freshservice problem management. Maintain a Known Error Database, KEDB to track known problems

Analyse, plan and deploy changes at ease

Problem, Change & Release Management

Minimize risk/impact; Smooth roll out of changes within the scheduled timeline

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Manage your service desk on the move

Mobile App

Mobile exclusive features enhance usability, accessibility and improves response rate

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Managing a ticket’s lifecycle made easier

Precious time can be saved and non-desk productivity can be improved significantly if an agent can easily manage a ticket 'on the go'. Through the Freshservice app an agent can get instant information about a ticket, quickly assign tickets that are unallocated or resolve a ticket while being liberated from the service desk.

What Clients Say About Us!

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“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

Craig Bell

IT Service Director

Cordant

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Everything that you need for constructive management of IT services

A simpler, faster and more cost-effective solution for the company's asset management.

For more information about Freshservice including a free consultation + demonstration, please Contact Us for full details.