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That's why you chose Freshservice
Collaborate
Integration with productivity products; interaction channels for IT+ Business users
Easy Setup
Configure at ease without any custom code
Modern UI
Get up and running quickly with a service desk tailored to meet your needs
Self-Service
Knowledge availability everywhere across devices
With Freshservice, you can...
Multi-channel support
Enable end-users to reach support via multiple channels such as email, self service portal, mobile app, phone, Freddy chatbot, feedback widgets, or walk-ups. Automatically log all emails as tickets.
Add child tickets
Agent collision
Provide smart resolutions to your end users
Incident Management
Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.
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Inventory Management
With an extensive record of information about all the assets in stock or in use within the organization, get visibility into all asset data and its history. Understand who owns the asset currently and its prior details, and make decisions about the asset’s stock replenishment based on availability or capacity.
Take complete control of all your IT and non-IT assets
Asset Management
A comprehensive range of asset management features lets you never lose track of an asset or forget to renew a contract again.
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Service Request
Create business rules and set up workflow automations - agent assignment, multistage approval workflows, unique to a service item
Prioritize requests and improve service delivery with SLAs that can be customized at a service item level.
Smart, hassle-free shopping experience
Service Catalog
Streamline request management process with an intuitive catalog; Improve resolution time by automating approvals.
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Root Cause Analysis
Provide a permanent fix to recurring issues with Freshservice problem management. Maintain a Known Error Database, KEDB to track known problems
Analyse, plan and deploy changes at ease
Problem, Change & Release Management
Minimize risk/impact; Smooth roll out of changes within the scheduled timeline
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Manage your service desk on the move
Mobile App
Mobile exclusive features enhance usability, accessibility and improves response rate
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Managing a ticket’s lifecycle made easier
Precious time can be saved and non-desk productivity can be improved significantly if an agent can easily manage a ticket 'on the go'. Through the Freshservice app an agent can get instant information about a ticket, quickly assign tickets that are unallocated or resolve a ticket while being liberated from the service desk.
What Clients Say About Us!
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
Craig Bell
IT Service Director
Cordant
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For more information about Freshservice including a free consultation + demonstration, please Contact Us for full details.